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How to differentiate the order status?

待付款 To Pay – The orders that you done is pending payment.

待出貨 To Ship - In the purchasing process.

出貨中 To Receive - Shipped out.

確認收貨 Completed - Received and completed your order.

退貨退款 Return/Refund – All the return and refund request orders.

** Please be informed that Hawooo reserves the rights to combine and merge all the orders into one delivery in the event that the orders are placed within 48 hours and consists of similar receiver information.

Need further clarifications?

You can contact us during our working hours:
Mon-Fri: 9am-6pm, except public holidays.